{"company":{"name":"Customer.io","slug":"customer-io","website":"https://customer.io","category":"marketing"},"question":"What has Customer.io shipped recently?","answer":"In the last 30 days, Customer.io shipped 14 tracked updates. The most recent was \"Customer changed the terms on 4 plans: AI Agent (beta), Enterprise, Essentials, Premium\" on 2026-09-15.","window":{"days":30,"updateCount":14,"returned":14},"generatedAt":"2026-09-21T00:50:40.165Z","updates":[{"title":"Customer changed the terms on 4 plans: AI Agent (beta), Enterprise, Essentials, Premium","summary":"Pricing updated for Customer:\n- Essentials: allowance changed from 1M emails/month, 5,000 profiles (people + objects), 2 object types, 1 routine task/weekly to 5,000 profiles (people + objects), 1M emails/month, 2 object types, 1 routine task/week\n- Premium: allowance changed from Custom profile & email volume, 10 object types, 5 routine tasks/day, Unlimited mobile SDKs, Unlimited webhook (send & receive), Unlimited anonymous messages, Unlimited API calls to Custom profile & email volume, 10 object types, 5 routine tasks/day, Unlimited channels\n- Enterprise: allowance changed from Custom profile & email volume, Custom Agent limits, Unlimited mobile SDKs, Unlimited webhook (send & receive), Unlimited anonymous messages, Unlimited API calls to Custom profile & email volume, Custom Agent limits, Unlimited channels\n- AI Agent (beta): allowance changed from Standard session limits: 3 persistent memory, Core Execution Skills, 1 routine task/weekly, Unlimited mobile SDKs, Unlimited webhook (send & receive), Unlimited anonymous messages to Standard: 3 sessions, Elevated: 10 sessions, Custom: Custom","date":"2026-09-15","dateIsEstimated":true,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://customer.io/pricing#pricing-20260915010613","publisher":"customer.io"},{"title":"Design Studio: preview your email in real inboxes","summary":"Customer.io introduced inbox previews in Design Studio, allowing users to generate real screenshots of emails in specific clients and devices (e.g., Gmail on iPhone 16 or Pixel 9) to debug rendering issues. Paid plans include 25 free previews monthly, with additional credits purchasable.","date":"2026-09-15","dateIsEstimated":false,"signalType":"feature_update","signalTypeLabel":"Feature","sourceUrl":"https://docs.customer.io/release-notes/2026-09-15-ds-inbox-previews/","publisher":"docs.customer.io"},{"title":"Customer.io adds geofence automation with GeoJSON/CSV import and shared fence sync","summary":"Customer.io introduced geofence automation to trigger journeys, update segments, or send messages when users enter or exit physical locations. The feature supports GeoJSON and CSV imports (up to 10,000 geofences per set), manual creation, and shared geofence IDs to sync updates across sets. Mobile SDKs handle boundary detection on-device with privacy-preserving event transmission.","date":"2026-09-14","dateIsEstimated":false,"signalType":"feature_update","signalTypeLabel":"Feature","sourceUrl":"https://docs.customer.io/messaging/people/geofences/","publisher":"docs.customer.io"},{"title":"Pricing change detected for Customer","summary":"Pricing updated for Customer:\n- Premium: allowance changed from Custom profile & email volume, 10 object types, 5 routine tasks/day, Unlimited channels to Custom profile & email volume, 10 object types, 5 routine tasks/day, Unlimited mobile SDKs, Unlimited webhook (send & receive), Unlimited anonymous messages, Unlimited API calls\n- Enterprise: allowance changed from Custom profile & email volume, Custom Agent limits, Unlimited channels to Custom profile & email volume, Custom Agent limits, Unlimited mobile SDKs, Unlimited webhook (send & receive), Unlimited anonymous messages, Unlimited API calls\n- AI Agent (beta): allowance changed from Standard: 3 sessions, Elevated: 10 sessions, Custom: Custom to Standard session limits: 3 persistent memory, Core Execution Skills, 1 routine task/weekly, Unlimited mobile SDKs, Unlimited webhook (send & receive), Unlimited anonymous messages","date":"2026-09-12","dateIsEstimated":true,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://customer.io/pricing#pricing-20260912001548","publisher":"customer.io"},{"title":"Pricing change detected for Customer","summary":"Pricing updated for Customer:\n- Essentials: promotion changed — Get 12 months of Customer.io free. Raised under $10M? Early-stage companies get a full year free through our Startup Program.\n- Essentials: allowance changed from 1M emails/month, 5,000 profiles, 2 object types, 1 routine task/weekly to 1M emails/month, 5,000 profiles (people + objects), 2 object types, 1 routine task/weekly\n- Premium: allowance changed from Custom profile & email volume, 10 object types, 5 routine tasks/day, 10 AI credits to Custom profile & email volume, 10 object types, 5 routine tasks/day, Unlimited channels\n- Enterprise: allowance changed from Custom profile & email volume, custom AI credits to Custom profile & email volume, Custom Agent limits, Unlimited channels\n- AI Agent (beta): allowance changed from Standard: 3 sessions, Elevated: 10 sessions, Custom: negotiated to Standard: 3 sessions, Elevated: 10 sessions, Custom: Custom","date":"2026-09-10","dateIsEstimated":true,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://customer.io/pricing#pricing-20260910235623","publisher":"customer.io"},{"title":"Get behavioral insights with AI","summary":"Customer.io introduced an AI agent that analyzes workspace messaging and behavioral data, enabling custom reports via conversational queries. The feature, available now on Essentials plans and above, supports advanced analytics like automation ranking, inbox provider comparisons, and conversion tracking without pre-built UI reports.","date":"2026-09-10","dateIsEstimated":false,"signalType":"feature_update","signalTypeLabel":"Feature","sourceUrl":"https://docs.customer.io/release-notes/2026-09-10-agent-analytics/","publisher":"docs.customer.io"},{"title":"Pricing change detected for Customer","summary":"Pricing updated for Customer:\n- Essentials: promotion changed — Get 12 months of Customer.io free for early-stage companies (Raised under $10M)\n- Essentials: allowance changed from 5,000 profiles (people + objects), 1M emails/month, 2 object types, 1 routine task (weekly frequency) to 1M emails/month, 5,000 profiles, 2 object types, 1 routine task/weekly\n- Premium: allowance changed from Custom profile & email volume, 10 object types, 5 routine tasks (daily frequency) to Custom profile & email volume, 10 object types, 5 routine tasks/day, 10 AI credits\n- Enterprise: allowance changed from Custom profile & email volume, custom Agent limits, unlimited object types to Custom profile & email volume, custom AI credits\n- AI Agent (beta): allowance changed from 3 session limits (Standard), 10 session limits (Elevated), custom session limits to Standard: 3 sessions, Elevated: 10 sessions, Custom: negotiated","date":"2026-09-03","dateIsEstimated":true,"signalType":"pricing_update","signalTypeLabel":"Pricing","sourceUrl":"https://customer.io/pricing#pricing-20260903215823","publisher":"customer.io"},{"title":"Customer.io launches official plugin for Claude Code and Cowork","summary":"Customer.io released an official plugin for Claude Code and Cowork, adding MCP connector support, skills, and slash commands to interact with Customer.io’s platform. The plugin enables natural-language automation management, profile queries, Design Studio edits, and SDK setup without direct API calls. Installation is pending Anthropic review but available via marketplace commands.","date":"2026-09-01","dateIsEstimated":false,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://docs.customer.io/ai/plugins/claude/","publisher":"docs.customer.io"},{"title":"Customer.io launches CLI for AI agents to automate workspace tasks","summary":"Customer.io released a CLI tool enabling AI agents and scripts to programmatically access workspaces via the Journeys UI API and CDP Data Pipelines API. Designed for LLM-first interactions, the CLI returns structured JSON and supports natural language prompts through skills installed via `cio skills install`.","date":"2026-09-01","dateIsEstimated":false,"signalType":"product_launch","signalTypeLabel":"Launch","sourceUrl":"https://docs.customer.io/ai/cli/get-started/","publisher":"docs.customer.io"},{"title":"Customer.io launches official plugin for Cursor and Grok bot via MCP","summary":"Customer.io released an official plugin for Cursor and Grok bot that adds an MCP connector, enabling AI agents to interact with Customer.io’s platform directly from the editor. The plugin supports automations, profiles, Design Studio, Pipelines, and SDKs with OAuth-based workspace authorization and live-data previews.","date":"2026-09-01","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://docs.customer.io/ai/plugins/cursor-grok-bot/","publisher":"docs.customer.io"},{"title":"Customer.io launches official plugin for ChatGPT and Codex","summary":"Customer.io released an official plugin enabling users to interact with their platform directly within ChatGPT or Codex via natural language. The plugin allows account connection, workspace inspection, Journeys/Pipelines management, message design, and SDK guidance without requiring API tokens or terminal access. Changes are previewed before execution.","date":"2026-09-01","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://docs.customer.io/ai/plugins/chatgpt-codex/","publisher":"docs.customer.io"},{"title":"Chain multiple delays together in a single *Wait Until* block","summary":"Customer.io’s Wait Until action now allows chaining multiple delays (time windows, randomized) and combining conditions with AND/OR logic within a single path. Previously, delays had to be added separately, and conditions were always AND-only. Relationship conditions are also now supported in more automation triggers.","date":"2026-08-26","dateIsEstimated":false,"signalType":"feature_update","signalTypeLabel":"Feature","sourceUrl":"https://docs.customer.io/release-notes/2026-08-26-wait-until-updates/","publisher":"docs.customer.io"},{"title":"Customer.io enables in-app message targeting across multiple mobile apps","summary":"Customer.io introduced support for sending in-app messages to multiple mobile apps from a single workspace, requiring updated SDK versions (iOS 4.7.5+, Android 4.20.2+, React Native 6.6.3+, Expo 3.7.2+, Flutter 4.3.0+). Messages must target one app at a time, with older SDK versions defaulting to the workspace’s default app. Workspace consolidation is required for users with apps in separate workspaces.","date":"2026-08-25","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://docs.customer.io/messaging/channels/in-app/multiple-apps/","publisher":"docs.customer.io"},{"title":"Customer.io adds transactional WhatsApp messaging support","summary":"Customer.io introduced transactional WhatsApp messaging, requiring pre-approved WhatsApp templates and a dedicated API endpoint. Users must enable WhatsApp in their workspace, create approved templates, and use an App API key to send messages programmatically.","date":"2026-08-24","dateIsEstimated":false,"signalType":"feature_update","signalTypeLabel":"Feature","sourceUrl":"https://docs.customer.io/messaging/send/transactional/whatsapp/","publisher":"docs.customer.io"}],"attribution":{"source":"Spyingbee","url":"https://spyingbee.com/updates/customer-io","citation":"Spyingbee, \"Customer.io updates\", https://spyingbee.com/updates/customer-io (retrieved 2026-09-21)"}}