{"company":{"name":"Twilio Segment","slug":"twilio-segment","website":"https://segment.com","category":"marketing"},"question":"What has Twilio Segment shipped recently?","answer":"In the last 30 days, Twilio Segment shipped 59 tracked updates. The most recent was \"How to Use Lookalike Audiences and Audience Suppression\" on 2026-09-19.","window":{"days":30,"updateCount":59,"returned":50},"generatedAt":"2026-09-21T07:16:34.545Z","updates":[{"title":"How to Use Lookalike Audiences and Audience Suppression","summary":"Twilio Segment published a step-by-step guide explaining how to use its Engage (formerly Personas) tool to automate lookalike audience creation and audience suppression for advertising platforms like Facebook, Snapchat, and Pinterest. The post highlights common mistakes in manual audience management and demonstrates how Engage synchronizes live audiences to ad platforms in real time.","date":"2026-09-19","dateIsEstimated":true,"signalType":"content_marketing","signalTypeLabel":"Content","sourceUrl":"https://www.twilio.com/en-us/recipes/increase-advertising-efficiency-lookalike-audiences-advertising-suppression","publisher":"twilio.com"},{"title":"Tie offline conversions and revenue to your ad spend through Google Ads","summary":"Twilio Segment launched a Reverse ETL integration to automatically pull offline conversion data from Snowflake and send it to Google Ads as Upload Click Conversions. This eliminates manual file uploads and improves ad spend attribution for conversions that occur outside browsers or apps, such as phone sales or partner site completions.","date":"2026-09-19","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://www.twilio.com/en-us/recipes/tie-offline-conversions-to-ad-spend-google","publisher":"twilio.com"},{"title":"Optimizing pages with Google search keywords","summary":"Twilio Segment published a step-by-step guide explaining how to use Google Ads search terms to dynamically personalize landing pages via its platform. The recipe details how to connect Google Ads to Twilio Segment, segment visitors by search intent, and integrate with Optimizely to A/B test keyword-driven page variations for higher conversion rates.","date":"2026-09-19","dateIsEstimated":true,"signalType":"content_marketing","signalTypeLabel":"Content","sourceUrl":"https://www.twilio.com/en-us/recipes/optimizing-pages-with-google-search-keywords","publisher":"twilio.com"},{"title":"信頼できるユーザーのみを許可し、悪意のあるユーザーをブロックするためにVerify APIをご利用ください。","summary":"Twilio Segment expanded its Verify API with Silent Network Authentication (SNA), Fraud Guard for 100% protection against SMS pumping fraud, and multi-channel support including WhatsApp, TOTP, and push notifications. The API now processes over 4.8 billion authentications annually and integrates device fingerprinting for step-up authentication.","date":"2026-09-19","dateIsEstimated":true,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/ja-jp/user-authentication-identity/verify","publisher":"twilio.com"},{"title":"Lernen Sie unser Expertenteam kennen","summary":"Twilio Segment announced key leadership changes: Thomas Wyatt was promoted to Chief Revenue Officer, overseeing all go-to-market efforts, and Inbal Shani was named Chief Product Officer, leading R&D and product innovation. Both roles are critical to Segment’s customer engagement and data platform strategy.","date":"2026-09-19","dateIsEstimated":true,"signalType":"executive_change","signalTypeLabel":"Executive","sourceUrl":"https://www.twilio.com/de-de/company/leadership","publisher":"twilio.com"},{"title":"Lassen Sie nur echte Nutzer:innen zu. Mit der Verify-API bleiben Betrüger außen vor.","summary":"Twilio Segment’s Verify API now supports Silent Network Authentication (SNA) and Fraud Guard, which blocks SMS-pumping fraud and has saved customers $82M. The API handles over 4.8B verifications annually across SMS, email, WhatsApp, voice, and TOTP channels.","date":"2026-09-19","dateIsEstimated":true,"signalType":"feature_update","signalTypeLabel":"Feature","sourceUrl":"https://www.twilio.com/de-de/user-authentication-identity/verify","publisher":"twilio.com"},{"title":"Intelligente Authentifizierung – so nahtlos, dass man sie kaum bemerkt","summary":"Twilio Segment expanded its Lookup API with new mobile identity signals to detect fraud, validate phone numbers, and improve SMS delivery without disrupting user experience. Features include SIM-swapping detection, SMS-pumping risk scoring, line type intelligence, and identity matching, alongside integrations with Stytch for device fingerprinting.","date":"2026-09-19","dateIsEstimated":true,"signalType":"feature_update","signalTypeLabel":"Feature","sourceUrl":"https://www.twilio.com/de-de/user-authentication-identity/lookup","publisher":"twilio.com"},{"title":"Nutzerüberprüfung und -identität","summary":"Twilio Segment’s Verify now supports WebAuthn (FIDO2) passkeys in private beta as of September 2025, adding phishing-resistant, passwordless authentication alongside existing OTP, TOTP, Push, and Silent Network Auth methods. The Verify Fraud Guard blocks SMS pumping and SIM-swap fraud, while Lookup validates phone numbers globally across 200+ regions with 94%+ delivery rates.","date":"2026-09-19","dateIsEstimated":true,"signalType":"feature_update","signalTypeLabel":"Feature","sourceUrl":"https://www.twilio.com/de-de/use-cases/user-verification-identity","publisher":"twilio.com"},{"title":"Never miss an inbound inquiry — respond instantly and keep your whole team in the loop with Twilio, Spoke, and HubSpot","summary":"Twilio Segment published a step-by-step guide showing how to connect Twilio’s messaging and voice infrastructure with Spoke Phone’s shared team inbox and HubSpot’s CRM to automate candidate responses, routing, and stage-progression messages. The integration logs all interactions back to HubSpot records.","date":"2026-09-19","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://www.twilio.com/en-us/recipes/never-miss-an-inbound-respond-instantly-and-keep-your-whole-team-in-the-loop-with-twilio-Spoke","publisher":"twilio.com"},{"title":"Clean room collaboration with AWS Clean Rooms and Twilio Segment","summary":"Twilio Segment introduced a step-by-step integration recipe with AWS Clean Rooms to enable privacy-compliant audience overlap analysis, attribution modeling, and campaign measurement. The workflow uses Segment’s Golden Profiles, Redshift for data warehousing, and AWS Clean Rooms to create secure collaboration environments for advertisers and brands.","date":"2026-09-19","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://www.twilio.com/en-us/recipes/cleanroom-collab-aws-clean-rooms","publisher":"twilio.com"},{"title":"Automate your ecommerce event tracking with Elastic Path with CX Studio","summary":"Twilio Segment introduced a new integration with Elastic Path CX Studio to automate server-side and client-side ecommerce event tracking for composable commerce solutions. The integration enables no-code setup of end-to-end tracking for web and ecommerce events, reducing developer effort and accelerating campaign personalization.","date":"2026-09-19","dateIsEstimated":true,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/recipes/automate-event-tracking-elastic-path","publisher":"twilio.com"},{"title":"Build a Lookalike Audience in Facebook from your Highest Spending Customers","summary":"Twilio Segment published a step-by-step guide showing how brands can use its Engage tool to identify high-LTV customers and sync them to Facebook as a custom audience, then seed a lookalike audience for ad targeting. The recipe leverages Shopify’s lifetime value trait via Littledata’s source and automates syncing to Facebook every hour.","date":"2026-09-19","dateIsEstimated":true,"signalType":"content_marketing","signalTypeLabel":"Content","sourceUrl":"https://www.twilio.com/en-us/recipes/build-facebook-lookalike-audience-from-highest-spending-customers","publisher":"twilio.com"},{"title":"Streamlining Customer Onboarding and Media Activation with Twilio Segment, Snowflake, and LiveRamp","summary":"Twilio Segment introduced a step-by-step integration recipe with Snowflake and LiveRamp to unify first-party customer data into 'Golden Profiles' and activate them for paid media in a privacy-compliant way. The workflow uses Segment’s Profile Sync to push resolved profiles to Snowflake, then leverages LiveRamp’s native Snowflake app to resolve identities to RampIDs and activate audiences directly from Snowflake.","date":"2026-09-19","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://www.twilio.com/en-us/recipes/customer-onboarding-snowflake-segment-liveramp","publisher":"twilio.com"},{"title":"Get the latest user events with real-time data using Twilio Segment and Amazon Personalize","summary":"Twilio Segment now supports a real-time data pipeline to Amazon Personalize, enabling retail and media applications to feed live user behavior into Amazon’s ML-powered recommendation engine. The integration uses Segment’s analytics.js library to stream events directly to Personalize’s Tracker, keeping personalization models updated without ML expertise.","date":"2026-09-19","dateIsEstimated":true,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/recipes/get-latest-user-events-with-amazon-personalize","publisher":"twilio.com"},{"title":"Leveraging Twilio Engage Customer Data within Twilio Flex","summary":"Twilio Segment published a recipe showing how to connect Twilio Engage customer data to Twilio Flex agents. The integration uses Engage Audiences and Segment Unify’s Profile API to surface real-time purchase traits (e.g., recent Espresso Roast buyers) in Flex’s agent UI, enabling personalized support without manual data exports.","date":"2026-09-19","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://www.twilio.com/en-us/recipes/leverage-segment-with-flex","publisher":"twilio.com"},{"title":"Retarget Customers with the Facebook Conversions API","summary":"Twilio Segment now supports integration with Facebook’s Conversions API (CAPI) to help businesses retarget customers using first-party data. The guide explains how to combine client-side pixel tracking with server-side events for more reliable conversion funnel tracking amid privacy changes and iOS 14 restrictions.","date":"2026-09-19","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://www.twilio.com/en-us/recipes/retarget-customers-with-facebook-conversions-api","publisher":"twilio.com"},{"title":"Gathering data from your Webflow site using Twilio Segment","summary":"Twilio Segment published a step-by-step guide showing how to integrate its Analytics.js with Webflow to capture page views and custom events like blog post visits. The integration requires a paid Webflow plan and involves adding Segment’s JavaScript snippet to Webflow’s custom code settings.","date":"2026-09-19","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://www.twilio.com/en-us/recipes/gather-data-webflow-segment","publisher":"twilio.com"},{"title":"Streamline Cross-Channel Targeting with Vibe + Twilio Segment","summary":"Twilio Segment launched a new integration with Vibe.co to streamline cross-channel targeting, enabling marketers to connect CRM data from Segment to Vibe for precise audience targeting on Streaming TV. The integration supports B2B ABM campaigns and B2C retargeting with first-party data syncing.","date":"2026-09-19","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://www.twilio.com/en-us/recipes/streamline-cross-channel-targeting-with-vibe-and-twilio-segment","publisher":"twilio.com"},{"title":"Webinar: Organisational Behaviour & Culture in the Age of Agentic AI by Twilio","summary":"Twilio is hosting a webinar on January 27, 2026, exploring how agentic AI is transforming workplace culture and customer experience (CX) operations. The session, led by Twilio’s APAC VP of Marketing Nicholas Kontopoulos and Dr. Sean Gallagher of Humanova, will cover hybrid human-AI team integration, ethical AI adoption, and leadership strategies for CX-focused organizations.","date":"2026-09-19","dateIsEstimated":true,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.bigmarker.com/twilio/organisational-behaviour-culture-in-the-age-of-agentic-ai","publisher":"bigmarker.com"},{"title":"Twilio developer events","summary":"Twilio Segment announced multiple upcoming and on-demand developer webinars focused on AI-driven voice agents, multilingual communication, and the new Twilio Console. Sessions include live demos and training on Conversation AI features and console workflows, with events scheduled for October 2026 and available globally.","date":"2026-09-19","dateIsEstimated":true,"signalType":"event","signalTypeLabel":"Event","sourceUrl":"https://www.twilio.com/en-us/events/developers","publisher":"twilio.com"},{"title":"Twilio's AI Startup Searchlight 2026","summary":"Twilio Segment launched its AI Startup Searchlight 2026 program, expanding to 30 honorees across two tracks: Breakthrough Builders (early-stage) and Scaling Visionaries (venture-backed). Honorees receive credits, recognition, and access to Twilio’s network, with applications reviewed on a rolling basis until September 25, 2026.","date":"2026-09-19","dateIsEstimated":true,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/lp/twilio-ai-startup-searchlight?utm_source=devnet&utm_medium=devnet-program&utm_campaign=twilio-ai-startup-searchlight-2026&utm_content=devHub","publisher":"twilio.com"},{"title":"RCS vs WhatsApp: Which is better for business messaging?","summary":"Twilio Segment’s blog compares RCS and WhatsApp, highlighting their differences in reach, security, and business messaging capabilities. RCS offers native app integration and broad reach without downloads, while WhatsApp provides end-to-end encryption and dominant market presence in regions like Brazil and India. The post positions Twilio Segment as a platform to simplify WhatsApp Business API management.","date":"2026-09-18","dateIsEstimated":false,"signalType":"content_marketing","signalTypeLabel":"Content","sourceUrl":"https://www.twilio.com/en-us/blog/insights/rcs-vs-whatsapp","publisher":"twilio.com"},{"title":"How we AI-updated 1,138 Error-code Docs Pages","summary":"Twilio Segment used AI to revise 1,138 of its API error-code documentation pages in 12 weeks, with human review at every step. The effort aimed to improve consistency and reduce error-related issues, drawing inspiration from Plaid and Stripe’s error-doc structures. The team open-sourced the prompt and tooling used.","date":"2026-09-17","dateIsEstimated":false,"signalType":"content_marketing","signalTypeLabel":"Content","sourceUrl":"https://www.twilio.com/en-us/blog/developers/automated-pipeline-revise-docs-error-codes","publisher":"twilio.com"},{"title":"Twilio integration with Salesforce Service Cloud Voice is now Omnichannel","summary":"Twilio’s integration with Salesforce Service Cloud Voice now supports WhatsApp and SMS in addition to voice, enabling omnichannel routing through Twilio TaskRouter into Salesforce’s Omni-Channel widget. Agents can handle voice and messaging concurrently in a single console with synchronized presence across channels.","date":"2026-09-17","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/changelog/twilio-integration-with-salesforce-service-cloud-voice-is-now-om","publisher":"twilio.com"},{"title":"Voice Recording Storage billing updates","summary":"Twilio Segment announced a migration to an updated Voice Recording Storage billing system starting September 17, 2026. Pricing remains unchanged, but customers may observe differences in daily usage metrics due to improved accuracy in the Console and Usage API.","date":"2026-09-17","dateIsEstimated":false,"signalType":"pricing_update","signalTypeLabel":"Pricing","sourceUrl":"https://www.twilio.com/en-us/changelog/voice-recording-storage-billing-updates","publisher":"twilio.com"},{"title":"Twilio enables Salesforce BYOC CCaaS with Twilio SMS and WhatsApp channels","summary":"Twilio Segment (via Flex) now supports Salesforce Bring Your Own Channel for CCaaS (BYOC CCaaS), allowing agents to handle Twilio-powered SMS and WhatsApp conversations directly within Salesforce Messaging. The integration requires SSO setup, credential configuration, and installation of a Twilio BYOC CCaaS managed package from Salesforce AppExchange.","date":"2026-09-17","dateIsEstimated":false,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://www.twilio.com/docs/flex/admin-guide/integrations/salesforce-byoccaas","publisher":"twilio.com"},{"title":"On-Demand Masked Sessions with Twilio Proxy, Voice and Serverless","summary":"Twilio Segment introduced a Just-in-Time (JIT) Masked Session Creation system that dynamically establishes private proxy sessions on demand using Twilio Proxy, Voice, and Serverless Functions. The architecture intercepts inbound calls, collects tracking codes via IVR, and resolves destination numbers in real time without pre-allocating phone numbers.","date":"2026-09-16","dateIsEstimated":false,"signalType":"feature_update","signalTypeLabel":"Feature","sourceUrl":"https://www.twilio.com/en-us/blog/developers/tutorials/integrations/just-in-time-masked-calls-proxy","publisher":"twilio.com"},{"title":"New Regional IP Address for Event Streams Webhooks in US East","summary":"Twilio will introduce a new regional IP address (3.80.20.0/25) for Event Streams webhook traffic in US East (us-east-1) on September 15, 2026, as part of a shift to dedicated regional addresses. Customers validating webhooks by source IP must update their allowlists; the legacy shared range (35.90.102.128/25) will remain temporarily.","date":"2026-09-15","dateIsEstimated":false,"signalType":"technical","signalTypeLabel":"Technical","sourceUrl":"https://www.twilio.com/en-us/changelog/ip-addres-event-streams-webhooks-us-east","publisher":"twilio.com"},{"title":"What is CIAM in 2026 and why does it matter?","summary":"Twilio Segment redefines CIAM for 2026 as a continuous trust layer for humans, AI agents, and multi-channel interactions, replacing static password checks with adaptive risk scoring, passkeys, and delegated authority governance. The post highlights five trends: agentic AI management, deepfake defense, passwordless standards, reusable digital wallets, and flexible orchestration.","date":"2026-09-15","dateIsEstimated":false,"signalType":"content_marketing","signalTypeLabel":"Content","sourceUrl":"https://www.twilio.com/en-us/blog/insights/best-practices/what-is-ciam","publisher":"twilio.com"},{"title":"How Oroton increased its known-customer rate from 8% to 42% with Twilio Segment CDP & Databricks","summary":"Oroton, an Australian luxury fashion brand, resolved 34 million fragmented customer records into 1.34 million unified profiles using Twilio Segment CDP and Azure Databricks, increasing its known-customer rate from 8% to 42%. The project introduced a Universal Customer ID, enforced governance via Segment CDP Protocols, and enabled trusted audience activation for marketing.","date":"2026-09-15","dateIsEstimated":true,"signalType":"case_study","signalTypeLabel":"Case Study","sourceUrl":"https://customers.twilio.com/en-us/oroton","publisher":"customers.twilio.com"},{"title":"How to Orchestrate Multi-Call Conversations with an LLM and Twilio Conversation in Node.js Memory","summary":"Twilio Segment introduced Conversation Memory, enabling AI voice agents to retain caller context, preferences, and action history across multiple separate calls. A Node.js tutorial demonstrates how to implement this feature to resume conversations seamlessly after disconnections.","date":"2026-09-14","dateIsEstimated":false,"signalType":"feature_update","signalTypeLabel":"Feature","sourceUrl":"https://www.twilio.com/en-us/blog/developers/tutorials/orchestrate-multi-call-conversations-with-llm-twilio-conversation-memory-nodejs","publisher":"twilio.com"},{"title":"Italy's email open tracking pixels rules are changing","summary":"Italy’s data protection authority (Garante) issued new guidelines in April 2026 requiring prior consent for email open tracking pixels, with compliance mandatory by October 28, 2026. Existing subscribers must be given an opt-out option, while new subscribers from April 29, 2026 require explicit consent.","date":"2026-09-14","dateIsEstimated":false,"signalType":"legal_regulatory","signalTypeLabel":"Legal","sourceUrl":"https://www.twilio.com/en-us/blog/insights/italy-open-pixel-rules","publisher":"twilio.com"},{"title":"Spot Pet Insurance cuts SMS acquisition costs in half with Twilio","summary":"Spot Pet Insurance integrated Twilio SMS and Segment to replace email-heavy outreach, cutting SMS acquisition costs by 50% and improving conversion rates. The solution enabled real-time, compliant messaging for pet parents during critical moments, while Segment provided unified customer data for personalized journeys and better affiliate marketing insights.","date":"2026-09-11","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://customers.twilio.com/en-us/spot-pet-insurance","publisher":"customers.twilio.com"},{"title":"Nestlé Purina Modernizes MarTech  Ecosystem to Turn Millions of Fragmented  Data Points into Real-Time Pet Parent  Conversations","summary":"Nestlé Purina replaced 10+ disconnected databases with Twilio Segment as its central data orchestration layer to unify 22M weekly digital events into real-time customer profiles. This enabled hyper-personalized interactions, reduced campaign setup time from two weeks to under an hour, and supported a critical Q4 2025 offer engine migration in just two weeks.","date":"2026-09-11","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://customers.twilio.com/en-us/nestle-purina","publisher":"customers.twilio.com"},{"title":"Sage cuts cost per conversion by over 30% with Twilio Segment","summary":"Enterprise software provider Sage reduced cost per conversion by 37% and increased conversion rates by 27% after implementing Twilio Segment to unify customer data across marketing, web, email, and paid media. The platform enabled real-time audience refreshes, automated suppression lists, and event-triggered onboarding journeys, cutting manual work by 10 hours per audience.","date":"2026-09-11","dateIsEstimated":true,"signalType":"case_study","signalTypeLabel":"Case Study","sourceUrl":"https://customers.twilio.com/en-us/sage-cuts-cost-per-conversion-by-over-30--with-twilio-segment","publisher":"customers.twilio.com"},{"title":"Asana unifies customer data and teams using Twilio Segment","summary":"Asana replaced manual, siloed data processes with Twilio Segment to unify customer data across systems, enabling real-time audience creation and activation. This reduced campaign setup time from days to hours, improved targeting accuracy, and saved over 250 working days in audience-building efforts.","date":"2026-09-11","dateIsEstimated":true,"signalType":"integration","signalTypeLabel":"Integration","sourceUrl":"https://customers.twilio.com/en-us/asana","publisher":"customers.twilio.com"},{"title":"Make Outbound Calls with Twilio Voice and Media Streams, GPT-Live-1 in the OpenAI API, and Node.js","summary":"Twilio published a tutorial showing developers how to build an AI voice agent that places outbound calls using Twilio Programmable Voice, Media Streams, and OpenAI’s GPT-Live-1 voice model. The agent can explain call purposes, retrieve notes, and perform web searches during calls.","date":"2026-09-10","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/blog/developers/tutorials/integrations/outbound-calls-openai-gpt-live-1-node","publisher":"twilio.com"},{"title":"How to Build a Voice AI Agent with OpenAI's GPT-Live, Twilio Agent Connect, and Python","summary":"Twilio introduced a GPTLiveProvider in its open-source Twilio Agent Connect Python SDK, enabling direct bridging between Twilio Programmable Voice Media Streams and OpenAI’s GPT-Live-1 without custom WebSocket code. The integration allows developers to build voice AI agents that proactively greet callers, handle tool calls via Responses API delegation, and place outbound calls using the same agent logic.","date":"2026-09-10","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/blog/developers/tutorials/integrations/tac-gpt-live-voice-ai-agent-python","publisher":"twilio.com"},{"title":"What Is SMS Pumping Fraud and How to Stop It","summary":"Twilio unveiled Verify Fraud Guard and SMS Pumping Protection to help customers detect and prevent SMS pumping fraud, which artificially inflates costs and disrupts services. Verify Fraud Guard, built for OTP verification, has already saved customers $62.7M in fraudulent costs since 2022.","date":"2026-09-10","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/blog/sms-pumping-fraud-solutions","publisher":"twilio.com"},{"title":"Build Voice AI Experiences with Twilio and GPT-Live-1 in the OpenAI API","summary":"Twilio launched a native integration between its Agent Connect SDK and OpenAI’s GPT-Live-1 speech-to-speech model, enabling developers to build production-grade real-time voice AI without custom orchestration. The integration handles turn-taking, interruption handling, and cross-channel context natively.","date":"2026-09-10","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/blog/developers/twilio-openai-gpt-live-1-api-resources","publisher":"twilio.com"},{"title":"Build an AI Voice Assistant with Twilio Voice and Media Streams, OpenAI's GPT-Live API, and Node.js","summary":"Twilio published a tutorial showing developers how to build an AI voice assistant using OpenAI’s new GPT-Live-1 speech-to-speech model via Twilio Voice and Media Streams with Node.js. The integration enables real-time phone conversations with dual-model delegation for reasoning and voice, web search, and custom tool calls.","date":"2026-09-10","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/blog/developers/tutorials/integrations/voice-ai-assistant-openai-gpt-live-1-node","publisher":"twilio.com"},{"title":"From AI Agent to Human Agent: ElevenLabs Call Handoffs with Twilio","summary":"Twilio and ElevenLabs introduced a reference integration enabling AI voice agents to escalate live calls to human agents via Twilio Flex or other routing destinations. The pattern preserves Twilio’s ownership of the parent call while allowing ElevenLabs to manage the AI conversation and trigger escalations via webhooks.","date":"2026-09-09","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/blog/developers/tutorials/integrations/ai-agent-to-human-agent-elevenlabs-call-handoffs-twilio","publisher":"twilio.com"},{"title":"ElevenLabs Voices for Say is now Public Beta","summary":"Twilio added ElevenLabs voices to its <Say> feature in Public Beta, powered by Flash v2 and Flash v2.5 models for low-latency, high-quality text-to-speech. Users can specify voices via REST API or TwiML Bin, with automatic model selection based on language locale.","date":"2026-09-09","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/changelog/elevenlabs-voices-for-say-is-now-public-beta","publisher":"twilio.com"},{"title":"Integrate Deepgram Flux with Twilio's Conversation Relay","summary":"Twilio added Deepgram Flux as a speech model for its Conversation Relay, reducing agent response latency by 200–600ms and cutting false interruptions by ~30%. The integration simplifies speech pipelines by combining transcription and turn detection into a single model, with new attributes like eotThreshold, partialPrompts, and speechTimeout for tuning.","date":"2026-09-08","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/blog/developers/tutorials/integrations/deepgram-flux-twilio-conversation-relay","publisher":"twilio.com"},{"title":"Webhook Configuration API is now in Public Beta","summary":"Twilio launched a Public Beta of its Webhook Configuration API, enabling customers to configure authentication and delivery settings for outbound webhooks per URL. The API includes Webhook Settings for OAuth 2.0 and Shared Key signatures, and Webhook Rules to apply different configurations based on URL patterns.","date":"2026-09-08","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/changelog/webhook-configuration-api-public-beta","publisher":"twilio.com"},{"title":"What is bring your own LLM (BYO LLM)?","summary":"Twilio introduced Agent Connect, an SDK that allows businesses to integrate third-party large language models (LLMs) into their existing contact center infrastructure without vendor lock-in. The SDK handles channels, context, and handoff while letting users control model selection, prompts, and reasoning logic. This addresses the growing need for model flexibility as LLM performance and pricing fluctuate rapidly.","date":"2026-09-04","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/blog/insights/bring-your-own-llm","publisher":"twilio.com"},{"title":"International Call Forwarding  - Compliance Blocking for Spain & France","summary":"Twilio now blocks incoming calls in Spain and France that are forwarded internationally while displaying a domestic caller ID, per local regulations. Affected calls receive SIP 403 and error code 32224; domestic forwarding remains unaffected.","date":"2026-09-04","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/changelog/international-call-forwarding----compliance-blocking-for-spain--","publisher":"twilio.com"},{"title":"4 must-ask questions before you delegate to your AI agent","summary":"Twilio’s survey of 7,652 consumers reveals where customers are comfortable delegating tasks to AI agents, with 80% accepting appointment scheduling but only 54% allowing loan applications. The post outlines four questions to evaluate automation readiness, emphasizing reversibility, stakes, empathy needs, and data access.","date":"2026-09-03","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/blog/insights/questions-before-delegating-to-ai-agent","publisher":"twilio.com"},{"title":"Verify Custom Templates are now Generally Available","summary":"Twilio announced the general availability of Verify Custom Templates, enabling businesses to use custom SMS/RCS and Voice message templates beyond standard defaults. This expands flexibility and security for authentication workflows.","date":"2026-09-02","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/changelog/verify-custom-templates-are-now-generally-available","publisher":"twilio.com"},{"title":"Critical fix: Java Helper Library 13.0.0: fixes crash on unknown fields in nested API responses","summary":"Twilio released Java Helper Library 13.0.0 to fix a critical crash when unknown fields appear in nested API responses, affecting versions 10.0.0–12.1.1. The update aligns Java behavior with other Twilio SDKs by ignoring unrecognized fields, but includes breaking changes requiring migration.","date":"2026-09-02","dateIsEstimated":false,"signalType":null,"signalTypeLabel":null,"sourceUrl":"https://www.twilio.com/en-us/changelog/Upgrade-Java-Helper-Library-13-0","publisher":"twilio.com"}],"attribution":{"source":"Spyingbee","url":"https://spyingbee.com/updates/twilio-segment","citation":"Spyingbee, \"Twilio Segment updates\", https://spyingbee.com/updates/twilio-segment (retrieved 2026-09-21)"}}