Customer.io

Customer.io launches consent records for messaging compliance

Customer.io introduced consent records to log SMS and email opt-ins/opt-outs, enabling audit trails and compliance reviews. The feature is automatically enabled

Customer.io adds consent-based open-tracking controls for email engagement

Customer.io introduced new workspace settings and attributes to manage email open-tracking consent, aligning with regional regulations like France’s CNIL (July

Customer.io launches Design Studio API for programmatic email content management

Customer.io introduced a Design Studio API enabling full lifecycle management of email content—including translations and custom components—via programmatic end

Design Studio API: manage email content end-to-end

Customer.io introduced a Design Studio API allowing full lifecycle management of emails, from creation via custom HTML to testing, workflow linking, and publish

Customer.io expands in-app messaging with AI-driven personalization and cross-channel orchestration

Customer.io introduced enhanced in-app messaging capabilities, including AI-powered personalization, real-time behavioral targeting, and cross-channel orchestra

Customer.io launches AI-native audiences with real-time segmentation

Customer.io introduced AI-native audience segmentation powered by real-time first-party data, enabling dynamic customer grouping and personalized messaging with

Customer.io adds Databricks reverse ETL integration for data import

Customer.io introduced a reverse ETL integration with Databricks, enabling users to import people, objects, and events from Databricks SQL warehouses into Custo

Design Studio: AI-first email creation

Customer.io’s Design Studio now includes AI-powered tools for faster, brand-consistent email creation. Users can generate brand rules from existing assets, star

Customer.io adds AI-generated brand styles and rules in Design Studio

Customer.io introduced an AI-powered feature in Design Studio that automatically generates brand styles and rules from up to five sources, including websites, i

Customer changed the terms on 4 plans: AI Agent (beta), Enterprise, Essentials, Premium

Pricing updated for Customer: - Essentials: allowance changed from 1M emails/month, 5,000 profiles (people + objects), 2 object types, 1 routine task/weekly to

Design Studio: preview your email in real inboxes

Customer.io introduced inbox previews in Design Studio, allowing users to generate real screenshots of emails in specific clients and devices (e.g., Gmail on iP

Customer.io updates API documentation with Pipelines API focus and semantic events

Customer.io revised its API documentation to emphasize the Pipelines API as the recommended ingress method for new integrations, noting future development focus

Customer.io adds geofence automation with GeoJSON/CSV import and shared fence sync

Customer.io introduced geofence automation to trigger journeys, update segments, or send messages when users enter or exit physical locations. The feature suppo

Pricing change detected for Customer

Pricing updated for Customer: - Premium: allowance changed from Custom profile & email volume, 10 object types, 5 routine tasks/day, Unlimited channels to Custo

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free. Raised under $10M? Early-stage companies get a full year free

Get behavioral insights with AI

Customer.io introduced an AI agent that analyzes workspace messaging and behavioral data, enabling custom reports via conversational queries. The feature, avail