What Customer.io shipped in the last 30 days
August 2026
- Featuredocs.customer.io
Customer.io adds transactional WhatsApp messaging support
Customer.io introduced transactional WhatsApp messaging, requiring pre-approved WhatsApp templates and a dedicated API endpoint. Users must enable WhatsApp in t
- Featuredocs.customer.io
Support in-app messages for multiple mobile apps in the same workspace
Customer.io introduced support for in-app messages across multiple mobile apps within the same workspace, requiring an SDK update. Users must consolidate apps t
- Integrationdocs.customer.io
Customer.io launches Slack agent integration for AI workflows
Customer.io introduced a Slack app for its AI agent, allowing team members to interact with the agent directly in Slack threads. The integration respects existi
- Featuredocs.customer.io
Customer.io adds AI-powered recommended send time for emails
Customer.io introduced an AI-driven feature to recommend optimal send times for emails based on audience time zones, requiring AI settings activation. The featu
- Featuredocs.customer.io
Customer.io expands AI features with agent, CLI, MCP, and workflow tools
Customer.io introduced multiple AI-powered features, including an AI agent for workspace tasks, a CLI for AI coding assistants, and MCP integration for tools li
- Featuredocs.customer.io
Customer.io launches advanced inbox with custom JSON payloads and SDK support
Customer.io introduced an advanced inbox feature allowing developers to build and render their own notification inbox UI using raw JSON payloads fetched via SDK
- Featuredocs.customer.io
Release notes
Customer.io introduced over ten new features, including geofencing for location-based messaging, support for multiple SMS providers (Sinch, Infobip, Vonage), re
July 2026
- docs.customer.io
Live notifications: real-time updates without opening your app
Customer.io introduced Live notifications, enabling real-time, continuously updated push notifications for customers without requiring app opens. On iOS, these
- docs.customer.io
Customer.io launches visual notification inbox with styling and publishing controls
Customer.io introduced a visual notification inbox that allows users to style, position, and publish an inbox for web-based messages. The feature supports one i
- Pricingcustomer.io
Customer.io launches Startup Program with 12 months free and 30k profiles
Customer.io introduced a Startup Program offering eligible startups up to 12 months of free access to its customer engagement platform, including up to 30,000 c
- Legaldocs.customer.io
Customer.io updates email open tracking to comply with CNIL and Garante guidelines
Customer.io introduced a consent-based email open tracking system to comply with new regulations in France (CNIL) and Italy (Garante), requiring prior consent f
- Featuredocs.customer.io
Customer.io launches cross-campaign Goals with revenue attribution
Customer.io introduced a new Goals feature enabling businesses to track measurable outcomes like paid conversions or onboarding across all campaigns and broadca
- Featuredocs.customer.io
Customer.io adds email migration tool to Design Studio
Customer.io introduced a converter tool to migrate emails created in its drag-and-drop editor to Design Studio, preserving original styling and enabling preview
- Featuredocs.customer.io
Customer.io adds LLM actions for AI-driven campaign workflows
Customer.io introduced LLM actions in beta, enabling users to prompt LLMs within campaign workflows to generate and store data as journey or customer attributes
June 2026
- Featuredocs.customer.io
Customer.io enables migration of drag-and-drop emails to Design Studio
Customer.io introduced a tool to migrate emails created with its drag-and-drop editor to Design Studio, its newer visual block-based editor. The converter prese
- Eventcustomer.io
Say More Amsterdam
Customer.io is hosting an invite-only dinner in Amsterdam for marketing leaders from Stockholm-area brands, featuring real-world insights and networking over fo
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