Customer.io

Customer changed the terms on 4 plans: AI Agent (beta), Enterprise, Essentials, Premium

Pricing updated for Customer: - Essentials: allowance changed from 1M emails/month, 5,000 profiles (people + objects), 2 object types, 1 routine task/weekly to

Customer.io adds geofence automation with GeoJSON/CSV import and shared fence sync

Customer.io introduced geofence automation to trigger journeys, update segments, or send messages when users enter or exit physical locations. The feature suppo

Pricing change detected for Customer

Pricing updated for Customer: - Premium: allowance changed from Custom profile & email volume, 10 object types, 5 routine tasks/day, Unlimited channels to Custo

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free. Raised under $10M? Early-stage companies get a full year free

Get behavioral insights with AI

Customer.io introduced an AI agent that analyzes workspace messaging and behavioral data, enabling custom reports via conversational queries. The feature, avail

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free for early-stage companies (Raised under $10M) - Essentials: al

Chain multiple delays together in a single *Wait Until* block

Customer.io’s Wait Until action now allows chaining multiple delays (time windows, randomized) and combining conditions with AND/OR logic within a single path.

Customer.io enables in-app message targeting across multiple mobile apps

Customer.io introduced support for sending in-app messages to multiple mobile apps from a single workspace, requiring updated SDK versions (iOS 4.7.5+, Android

Customer.io adds transactional WhatsApp messaging support

Customer.io introduced transactional WhatsApp messaging, requiring pre-approved WhatsApp templates and a dedicated API endpoint. Users must enable WhatsApp in t

Support in-app messages for multiple mobile apps in the same workspace

Customer.io introduced support for in-app messages across multiple mobile apps within the same workspace, requiring an SDK update. Users must consolidate apps t

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free for early-stage companies (raised under $10M) through our Star

Customer.io launches Slack agent integration for AI workflows

Customer.io introduced a Slack app for its AI agent, allowing team members to interact with the agent directly in Slack threads. The integration respects existi

Customer.io adds AI-powered recommended send time for emails

Customer.io introduced an AI-driven feature to recommend optimal send times for emails based on audience time zones, requiring AI settings activation. The featu

Customer.io expands AI features with agent, CLI, MCP, and workflow tools

Customer.io introduced multiple AI-powered features, including an AI agent for workspace tasks, a CLI for AI coding assistants, and MCP integration for tools li

Customer.io launches advanced inbox with custom JSON payloads and SDK support

Customer.io introduced an advanced inbox feature allowing developers to build and render their own notification inbox UI using raw JSON payloads fetched via SDK