- Featureheymarket.com
Training our AI agents: Why we became our own first customers
Building AI agents that can solve real customer problems is a rewarding challenge. As the Heymarket team built our own AI agent, it was also a chance for us to learn about how to prepare AI agents for…
- Featureheymarket.com
Introducing Escalations: Alerting the right person at the right moment
As customer messaging continues to grow, it can be a challenge to keep up with the volume. Within every busy shared inbox, a few specific conversations often carry a bit more weight—like a VIP client …
- Contentheymarket.com
Inbox management for business: How to organize your team’s conversations (and 5 systems that help)
Your team checks email in one tool, responds to texts from another, and monitors social DMs in a third. Each channel has its own queue, its own notification rules, and its own blind spots. When a cust…
- Contentheymarket.com
Omnichannel customer service platform: what it is, why it matters, and how to choose one
A customer emails your customer service team on Monday with a billing question. By Wednesday, they haven’t heard back, so they send a follow-up text. Your agent sees the text, has no idea an ema…
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