Ce que Customer.io a publié en août 2026

Chain multiple delays together in a single *Wait Until* block

Customer.io’s Wait Until action now allows chaining multiple delays (time windows, randomized) and combining conditions with AND/OR logic within a single path. Previously, delays had to be added separ…

Customer.io enables in-app message targeting across multiple mobile apps

Customer.io introduced support for sending in-app messages to multiple mobile apps from a single workspace, requiring updated SDK versions (iOS 4.7.5+, Android 4.20.2+, React Native 6.6.3+, Expo 3.7.2…

Customer.io adds transactional WhatsApp messaging support

Customer.io introduced transactional WhatsApp messaging, requiring pre-approved WhatsApp templates and a dedicated API endpoint. Users must enable WhatsApp in their workspace, create approved template…

Support in-app messages for multiple mobile apps in the same workspace

Customer.io introduced support for in-app messages across multiple mobile apps within the same workspace, requiring an SDK update. Users must consolidate apps to a single workspace only after most dev…

Pricing change detected for Customer

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free for early-stage companies (raised under $10M) through our Startup Program - Essentials: allowance chan…

Customer.io launches Slack agent integration for AI workflows

Customer.io introduced a Slack app for its AI agent, allowing team members to interact with the agent directly in Slack threads. The integration respects existing permissions and guardrails, supports …

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free. Raised under $10M? Early-stage companies get a full year free through our Startup Program. - Essentia

Customer.io adds AI-powered recommended send time for emails

Customer.io introduced an AI-driven feature to recommend optimal send times for emails based on audience time zones, requiring AI settings activation. The feature supports both one-time sends and auto…

Customer.io expands AI features with agent, CLI, MCP, and workflow tools

Customer.io introduced multiple AI-powered features, including an AI agent for workspace tasks, a CLI for AI coding assistants, and MCP integration for tools like Claude and ChatGPT. The platform now …

Customer.io launches advanced inbox with custom JSON payloads and SDK support

Customer.io introduced an advanced inbox feature allowing developers to build and render their own notification inbox UI using raw JSON payloads fetched via SDK. Unlike standard in-app messages, inbox…

Pricing updated for Customer: - Premium: allowance changed from Custom email volume, 10 object types, 5 routine tasks/day to Custom email & profile volume, 10 object types, 5 routine tasks/day - Enter

Customer.io enhances webhook actions with security, JSON support, and attribute updates

Customer.io expanded its webhook action capabilities in Journeys to include secure request verification via HMAC-SHA256 signatures, idempotency keys, and improved JSON handling with Liquid filters. Us…

Customer.io expands SMS integrations with Twilio, Sinch, Infobip, and Vonage

Customer.io now supports sending SMS/MMS through existing accounts with Twilio, Sinch, Infobip, or Vonage, or via their own US/Canada setup. The integration syncs sender identities, standardizes metri…

Customer.io enables Slack integration for automated messaging

Customer.io introduced a Slack Action that allows teams to send automated Slack messages triggered by user behavior in their app. The integration requires Slack bot credentials and workspace authoriza…

Release notes

Customer.io introduced over ten new features, including geofencing for location-based messaging, support for multiple SMS providers (Sinch, Infobip, Vonage), reusable knowledge sources for LLM actions…

Design Studio: new and improved canvas editing experience

Customer.io released improvements to the Design Studio's canvas editing experience, enhancing usability and functionality for users.

Pricing updated for Customer: - Essentials: promotion changed — Free for 12 months for companies raised under $10M (Startup Program) - Essentials: allowance changed from 5,000 profiles (people + objec

Control how fast your automations send messages

Customer.io introduced rate limiting for automations to control the speed at which messages are sent, improving deliverability and compliance.