- Integrationcustomers.twilio.com
Spot Pet Insurance cuts SMS acquisition costs in half with Twilio
Spot Pet Insurance integrated Twilio SMS and Segment to replace email-heavy outreach, cutting SMS acquisition costs by 50% and improving conversion rates. The solution enabled real-time, compliant mes…
- Integrationcustomers.twilio.com
Nestlé Purina Modernizes MarTech Ecosystem to Turn Millions of Fragmented Data Points into Real-Time Pet Parent Conversations
Nestlé Purina replaced 10+ disconnected databases with Twilio Segment as its central data orchestration layer to unify 22M weekly digital events into real-time customer profiles. This enabled hyper-pe…
- Case Studycustomers.twilio.com
Sage cuts cost per conversion by over 30% with Twilio Segment
Enterprise software provider Sage reduced cost per conversion by 37% and increased conversion rates by 27% after implementing Twilio Segment to unify customer data across marketing, web, email, and pa…
- Integrationcustomers.twilio.com
Asana unifies customer data and teams using Twilio Segment
Asana replaced manual, siloed data processes with Twilio Segment to unify customer data across systems, enabling real-time audience creation and activation. This reduced campaign setup time from days …
- twilio.com
Build an AI Voice Assistant with Twilio Voice and Media Streams, OpenAI's GPT-Live API, and Node.js
Twilio published a tutorial showing developers how to build an AI voice assistant using OpenAI’s new GPT-Live-1 speech-to-speech model via Twilio Voice and Media Streams with Node.js. The integration …
- twilio.com
Make Outbound Calls with Twilio Voice and Media Streams, GPT-Live-1 in the OpenAI API, and Node.js
Twilio published a tutorial showing developers how to build an AI voice agent that places outbound calls using Twilio Programmable Voice, Media Streams, and OpenAI’s GPT-Live-1 voice model. The agent …
- twilio.com
How to Build a Voice AI Agent with OpenAI's GPT-Live, Twilio Agent Connect, and Python
Twilio introduced a GPTLiveProvider in its open-source Twilio Agent Connect Python SDK, enabling direct bridging between Twilio Programmable Voice Media Streams and OpenAI’s GPT-Live-1 without custom …
- twilio.com
What Is SMS Pumping Fraud and How to Stop It
Twilio unveiled Verify Fraud Guard and SMS Pumping Protection to help customers detect and prevent SMS pumping fraud, which artificially inflates costs and disrupts services. Verify Fraud Guard, built…
- twilio.com
Build Voice AI Experiences with Twilio and GPT-Live-1 in the OpenAI API
Twilio launched a native integration between its Agent Connect SDK and OpenAI’s GPT-Live-1 speech-to-speech model, enabling developers to build production-grade real-time voice AI without custom orche…
- twilio.com
From AI Agent to Human Agent: ElevenLabs Call Handoffs with Twilio
Twilio and ElevenLabs introduced a reference integration enabling AI voice agents to escalate live calls to human agents via Twilio Flex or other routing destinations. The pattern preserves Twilio’s o…
- twilio.com
Integrate Deepgram Flux with Twilio's Conversation Relay
Twilio added Deepgram Flux as a speech model for its Conversation Relay, reducing agent response latency by 200–600ms and cutting false interruptions by ~30%. The integration simplifies speech pipelin…
- twilio.com
What is bring your own LLM (BYO LLM)?
Twilio introduced Agent Connect, an SDK that allows businesses to integrate third-party large language models (LLMs) into their existing contact center infrastructure without vendor lock-in. The SDK h…
- twilio.com
4 must-ask questions before you delegate to your AI agent
Twilio’s survey of 7,652 consumers reveals where customers are comfortable delegating tasks to AI agents, with 80% accepting appointment scheduling but only 54% allowing loan applications. The post ou…
- Featuretwilio.com
Functions and Assets API date_created and date_updated timestamps will be corrected on September 1, 2026
Twilio will fix date_created and date_updated fields in its Functions and Assets API on September 1, 2026, to return accurate UTC timestamps instead of Pacific Standard Time offsets. The correction ap…
- twilio.com
How to disclose AI to customers without killing the conversation
Twilio’s blog argues that clear, early AI disclosure improves customer trust and engagement, citing research showing 76% of consumers expect AI agents to identify themselves upfront. It provides chann…
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