- twilio.com
What is bring your own LLM (BYO LLM)?
Twilio introduced Agent Connect, an SDK that allows businesses to integrate third-party large language models (LLMs) into their existing contact center infrastructure without vendor lock-in. The SDK h…
- twilio.com
4 must-ask questions before you delegate to your AI agent
Twilio’s survey of 7,652 consumers reveals where customers are comfortable delegating tasks to AI agents, with 80% accepting appointment scheduling but only 54% allowing loan applications. The post ou…
- Featuretwilio.com
Functions and Assets API date_created and date_updated timestamps will be corrected on September 1, 2026
Twilio will fix date_created and date_updated fields in its Functions and Assets API on September 1, 2026, to return accurate UTC timestamps instead of Pacific Standard Time offsets. The correction ap…
- twilio.com
How to disclose AI to customers without killing the conversation
Twilio’s blog argues that clear, early AI disclosure improves customer trust and engagement, citing research showing 76% of consumers expect AI agents to identify themselves upfront. It provides chann…
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