- Featuretwilio.com
How to audit what your AI agent knows about a customer
Twilio Segment introduced audit capabilities for AI agents to trace what they know about customers, where facts originated, and what influenced responses. Features include provenance tracking in Conve…
- Contenttwilio.com
Build vs. buy: How to decide for your orchestration layer
Twilio Segment’s blog post argues that companies should own their decision engine (core business logic) while buying channel transport, identity resolution, and agent runtime infrastructure. It highli…
- Featuretwilio.com
Best Practices for Conversation Relay Provider Failover
Twilio Segment published a guide on hardening Conversation Relay infrastructure against speech provider outages by implementing application-level failover strategies. The post explains how to handle t…
- Featuretwilio.com
What is agent assist? How real-time AI helps human agents
Twilio Segment introduced agent assist, an AI feature for Twilio Flex and Conversations that provides real-time suggestions, wrap-up summaries, and CRM automation during customer interactions. The too…
- Integrationtwilio.com
Private data collaboration with the AppsFlyer Data Clean Room and Twilio Segment
Twilio Segment now supports integration with AppsFlyer’s Data Clean Room (DCR), enabling brands to enrich first-party data, activate audiences, and measure omnichannel campaigns while preserving user …
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