What SOCi shipped in May 2026

Enterprise Review Management: Governance, Escalation, and AI Visibility

SOCi May ’26 Release Notes

SOCi’s May 2026 update introduces AI-powered features like learning from team edits for future recommendations, expanded approval automation explanations, and multi-language listing recommendations. I…

Best Listings Management Software for Franchises in 2026

A 2026 guide highlights how franchise listings management has evolved into a visibility layer requiring AI-assisted execution and operational scalability. It compares platforms like SOCi, Yext, and Bi…

Insights – SOCi

Franchise Marketing Automation: What It Is, Why It Fails, and How AI Agents Fix It

Franchise marketing automation aims to solve the scale problem of managing local SEO for distributed networks, but traditional tools often fail due to lack of location-specific intelligence. The post …

Leisure Industry Posts Getting More Visibility in Google Search Results

Google Testing Prominent Offer Post Placement on Business Profiles

Google is testing a highly visible 'Offers' callout in business profiles, separate from Events, appearing prominently in the knowledge panel. The feature initially surfaced GrubHub offers even without…

F.A.C.T.S: The New E-E-A-T For Franchise Marketers

Google first launched the concept of E-A-T (Expertise, Authoritativeness, Trustworthiness) in 2014. It’s a framework designed to help quality raters apply a helpfulness score to web pages; a manual pr…

The Best Franchise Reputation Management Tools in 2026

Why Franchise Reputation Management Requires Different Tools Reputation management for a single location is a workflow problem. Reputation management for a franchise is a governance problem at scale. …