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Top updates from 2026
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Feature/zoho.com
The next layer of analytics for your Zoho CRM data
Zoho introduced Zoho Analytics as a layer on top of Zoho CRM to address business questions that require blending CRM data with billing, marketing, finance, and product data. It provides deeper analysi…
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Pro tips: 5 ways to turn conversations into conversions
A guest post on Zoho’s blog outlines five strategies to turn customer conversations into conversions using multichannel messaging, real-time AI chatbots, and CRM-integrated automation. The post promot…
Integration/zoho.com
Enhancing customer engagement for better conversions
Zoho CRM now supports direct SMS and WhatsApp integration through 360 SMS, enabling automated, multichannel customer engagement. The integration streamlines workflows, personalizes interactions, and i…
Feature/zoho.com
Admin reports in Zoho Mail: Ensuring security, authentication, and administrative visibility
Zoho Mail introduced Security Reports, Audit Logs, and DMARC Reports in its Admin Console to help administrators monitor email security, track admin actions, and detect domain spoofing. The new featur…
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