Top updates from 2025
December 2025
- frigade.com
Shipping faster without leaving your help center behind
Frigade introduced an AI assistant that learns product workflows to keep help articles and onboarding tours current, reducing manual maintenance after updates. The agent uses both product interaction …
- frigade.com
Salesforce Integration
Frigade introduced a Salesforce integration that automatically syncs user onboarding progress and activity—such as checklist completions or workflow drops—into Salesforce, including Sandbox environmen…
November 2025
- frigade.com
Flow Visibility Triage
Frigade introduced a self-serve Flow visibility triage tool to diagnose why Flows aren’t appearing for users, a native Slack integration for routing user questions and ratings, and self-serve customiz…
- frigade.com
(Re)introducing the Carousel Checklist
Frigade reintroduced a fully upgraded `<Checklist.Carousel />` component in v2 of their Engage SDK, now with self-serve assistant customization for branding and color accents. They also launched Insig…
June 2025
- frigade.com
Better Understand Why Your Responses Work (or Don't)
Frigade now collects inline qualitative feedback alongside binary ratings for its AI assistants, enabling deeper insights into user sentiment. The update also introduces new theming examples, date-gat…
- frigade.com
Insights are more accurate, and each one names a single problem
Frigade improved its Insights system to better categorize user problems and auto-refresh insights based on demand. New theming examples for Engage components were added, including Windows, Spotify, an…
May 2025
- frigade.com
React Multi-Page Forms
Frigade's Engage now supports multi-page forms with paginated flows, full CSS customization, and React component embedding. New features include date-gated targeting for timed onboarding, a floating c…
February 2025
- frigade.com
Introducing the Assist API: product expertise for the agent you already built
Frigade introduced the Assist API to let users integrate Frigade’s product expertise into their own AI agents, eliminating duplicate chat interfaces. The API routes answers through the user’s agent wh…
January 2025
- frigade.com
Zendesk: sync your help center and hand off tickets
Frigade launched a Zendesk integration enabling its Assistant to cite Zendesk help center articles in responses and open warm tickets in Zendesk when users request human support. Admins can selectivel…
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