What Frigade shipped in 2026

Customer engagement platforms for SaaS in 2026: 10 tools, sorted by the channel they work in

Frigade is highlighted as a leading customer engagement platform in a Frigade blog post comparing 10 tools for SaaS in 2026. Frigade offers two products: Assistant (AI-driven in-product guidance that …

Bring your team's tools into the conversation.

Frigade introduced new integrations allowing its AI assistant to connect with support tools, knowledge bases, analytics platforms, and CRM systems. Key integrations include Slack for team feedback, he…

Let the assistant run your product's actions.

Frigade introduced tool calls, allowing developers to connect custom functions via SDK so AI assistants can execute product actions like inviting teammates, checking orders, or processing refunds. Too…

The two chat bubbles problem: Adding support to a product that already has an AI agent

Frigade introduced the Assist API to let product teams integrate support and product guidance into their existing AI agents, avoiding a second chat bubble. The API connects agents to Frigade’s product…

Updates to Product Onboarding

Frigade refreshed its onboarding examples and added date-based targeting for suggestions using user-provided dates like signup or trial end. It also enabled handoffs to HubSpot tickets and Freshdesk f…

How Valley uses Frigade to automate user activation.

Valley, an AI sales lead generation tool, reduced support tickets by 35% and cut time-to-value by 3× after integrating Frigade’s AI Assistant for in-app onboarding. The Assistant automates troubleshoo…

The developer experience isn't an afterthought.

Frigade introduced deeper developer controls for its AI assistant, including dynamic permissions, data redaction, native theming, and event listeners. The update allows teams to integrate Frigade’s AI…

What is a digital adoption platform?

Frigade explains digital adoption platforms (DAPs) and highlights a shift from manual content libraries to AI-native assistants that learn products dynamically. It positions itself as an AI-native DAP…

What is feature adoption?

Frigade defines feature adoption as the share of eligible users who use and retain a feature post-launch, distinguishing it from broader product adoption. The article highlights common measurement pit…

Real actions in your product, without writing code.

Frigade introduced Skills, an AI feature that learns a product’s actions (e.g., refunds, exports, ticket creation) and executes them directly for users without manual workflows or code. Admins review …

What is a product agent?

Frigade introduces the concept of a 'product agent'—an AI agent that autonomously learns a product by using it as a normal user, tracking workflows, UI changes, and hidden behaviors without code acces…

Make your agent an expert in your productMake your agentan expert in yourproductproduct

Frigade introduced an Assist API that integrates with existing AI agents to provide real-time, product-grounded guidance by dynamically learning and adapting to live workflows. The API is framework-ag…

The developer experience isn't an afterthought.

Feature The developer experience isn't an afterthought. Frigade is built by a team of developers, so the API, the controls, and the docs come first, not last. A few lines to drop in, with a real …

How to keep a knowledge base up to date when the product changes every day

Frigade argues that traditional methods for keeping knowledge bases updated fail under daily product changes, and introduces 'product agents'—AI that learns a product by using it like a user—to automa…

Pricing change detected for Frigade

Pricing updated for Frigade: - Free: $0/mo → Custom pricing

Pricing updated for Frigade: - Plan features or structure changed

Frigade Launches Assist API to Give Enterprise AI Agents Product Knowledge - citybiz

Frigade introduced Assist API, enabling enterprise AI agents to access real-time product knowledge by simulating user workflows in live software. The API integrates with existing agents, reducing reli…

Pricing updated for Frigade: - Free: allowance changed from Limited features for evaluation to 2,500 queries, 2 agents - Growth: allowance changed from 5 seats, 2 agents, 2,500 queries/month to 2,500

Frigade Launches Assist API, Turning a Company's AI Agent Into an Onboarding and Support Specialist

Frigade learns a company's product by using it, then makes what it knows available to any agent as a single tool call. The Assist API is the newest capability in the Frigade Assistant platform.