What Customer.io shipped in July 2026

Pricing change detected for Customer

Pricing updated for Customer: - Essentials: promotion changed — Free for 12 months for qualifying startups (raised under $10M) - Essentials: allowance changed from 5,000 profiles (people + objects), 1…

Customer.io updates live notifications with activity lifecycle management

Customer.io expanded its live notifications feature to include structured activity lifecycle management for iOS and Android. The update introduces automatic notification type registration, full-conten…

Customer.io launches live notifications for real-time iOS and Android updates

Customer.io introduced live notifications, a developer-centric feature enabling real-time updates on iOS Lock Screen and Android notification panels. Built on Apple’s Live Activities and Android’s Liv…

Add reusable knowledge sources to LLM actions

Customer.io introduced the ability to add reusable knowledge sources to LLM actions in their platform, enhancing AI-driven workflows with persistent, configurable data sources.

Geofences: message people when they enter or exit a location

Customer.io introduced Geofences, enabling users to send messages when recipients enter or exit predefined geographic areas.

Customer.io adds live notification monitoring and debugging tools

Customer.io introduced a live notification monitoring feature for Premium and Enterprise plans, allowing users to track the full timeline of live notifications on a person’s profile, including starts,…

Customer.io enhances geolocation and time zone features for audience segmentation

Customer.io now supports more precise geolocation and time zone data collection, with device-based GPS coordinates taking precedence over IP-based location for accuracy. The update enables better audi…

Customer.io adds geofencing for location-based messaging and segmentation

Customer.io introduced geofencing capabilities for its messaging platform, allowing Premium and Enterprise customers to trigger journeys, update segments, or send messages when users enter or exit phy…

Set up SMS with Sinch, Infobip, or Vonage

Customer.io now supports SMS delivery via third-party providers Sinch, Infobip, or Vonage, expanding messaging capabilities beyond their native provider.

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free for early-stage companies (raised under $10M) through our Startup Program - Essentials: allowance chan

Live notifications: real-time updates without opening your app

Customer.io introduced Live notifications, enabling real-time, continuously updated push notifications for customers without requiring app opens. On iOS, these render as Live Activities on the Lock Sc…

Pricing updated for Customer: - Essentials: promotion changed — 12 months free for startups under $10M funding - Essentials: allowance changed from 1M emails/month, 5,000 profiles, 2 object types to 1

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free. Raised under $10M? Early-stage companies get a full year free through our Startup Program. - Essentia

Store a copy of a push in your notification inbox

Customer.io introduces a new 'Add to Inbox' feature for push notifications, allowing users to store push notifications in a notification inbox for later review.

Date triggers now include custom objects

Customer.io has expanded its date trigger functionality to include custom objects, enabling more granular automation based on user-defined data.

Customer.io launches visual notification inbox with styling and publishing controls

Customer.io introduced a visual notification inbox that allows users to style, position, and publish an inbox for web-based messages. The feature supports one inbox per workspace, with customizable ic…

Preserve unsubscribe preferences when merging profiles

Customer.io's release notes announce a new feature that preserves unsubscribe preferences when merging customer profiles, improving compliance and user experience.

Set up channel-based message limits

Customer.io has added channel-based message frequency limits to help users control how often messages are sent to specific channels, improving deliverability and compliance.

Pricing updated for Customer: - Essentials: promotion changed — Free for 12 months for early-stage companies (raised under $10M) via Startup Program - Essentials: allowance changed from 1M emails/mont

Customer.io launches Startup Program with 12 months free and 30k profiles

Customer.io introduced a Startup Program offering eligible startups up to 12 months of free access to its customer engagement platform, including up to 30,000 customer profiles. The program targets bu…

Pricing updated for Customer: - Essentials: promotion changed — 12 months free for early-stage companies (raised under $10M) via Startup Program - Essentials: allowance changed from 1M emails/month, 5

See which email clients your recipients use

Customer.io's July 13, 2026 release notes introduce a feature allowing users to see which email clients their recipients use, enabling better email rendering optimization.

Customer.io updates email open tracking to comply with CNIL and Garante guidelines

Customer.io introduced a consent-based email open tracking system to comply with new regulations in France (CNIL) and Italy (Garante), requiring prior consent for tracking used in marketing or profili…

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free for early-stage companies (Raised under $10M) - Essentials: allowance changed from 5,000 profiles (peo

Honor your audience's consent for email open tracking

Customer.io released notes detailing changes to their email open tracking policy to align with user consent requirements, emphasizing compliance with privacy regulations.

Pricing updated for Customer: - Essentials: promotion changed — Free for 12 months for early-stage companies (raised under $10M) via Startup Program - Essentials: allowance changed from 5,000 profiles

Customer.io launches AI agent for campaign management and automation

Customer.io introduced an AI agent that acts as a personal assistant within their platform, enabling users to create segments, campaigns, and emails via natural language prompts. The agent operates wi…

Customer.io launches AI agent to build segments from plain-text descriptions

Customer.io added an AI agent that lets users describe a segment in plain text and automatically generates segment conditions, accessible via a 'Describe segment' button. The feature requires 'Custome…

Customer.io adds email migration tool to Design Studio

Customer.io introduced a converter tool to migrate emails created in its drag-and-drop editor to Design Studio, preserving original styling and enabling preview before finalizing changes. The tool sup…

Customer.io launches cross-campaign Goals with revenue attribution

Customer.io introduced a new Goals feature enabling businesses to track measurable outcomes like paid conversions or onboarding across all campaigns and broadcasts in a single view. Goals support reve…

Customer.io adds LLM actions for AI-driven campaign workflows

Customer.io introduced LLM actions in beta, enabling users to prompt LLMs within campaign workflows to generate and store data as journey or customer attributes. The feature supports personalization, …

Set your own exit conditions for campaigns

Customer.io introduces customizable exit conditions for campaigns, allowing users to set tailored rules for when subscribers should exit a campaign. This enhances automation flexibility.

Customer.io adds Review panel for email quality and accessibility checks

Customer.io introduced a new Review panel in its email design studio to validate liquid syntax, links, images, and accessibility while providing a SpamAssassin score. The panel assigns a 0-100 Readine…

Dark mode styles for in-app messages

Customer.io introduces dark mode styles for in-app messages, enhancing UI consistency and user experience for customers using dark themes.

Design Studio: find and fix errors with the new review panel

Customer.io's Design Studio now includes a new review panel to help users identify and fix errors, alongside a readiness score feature.