What Customer.io shipped in September 2026

Customer changed the terms on 4 plans: AI Agent (beta), Enterprise, Essentials, Premium

Pricing updated for Customer: - Essentials: allowance changed from 1M emails/month, 5,000 profiles (people + objects), 2 object types, 1 routine task/weekly to 5,000 profiles (people + objects), 1M em…

Customer.io adds geofence automation with GeoJSON/CSV import and shared fence sync

Customer.io introduced geofence automation to trigger journeys, update segments, or send messages when users enter or exit physical locations. The feature supports GeoJSON and CSV imports (up to 10,00…

Pricing change detected for Customer

Pricing updated for Customer: - Premium: allowance changed from Custom profile & email volume, 10 object types, 5 routine tasks/day, Unlimited channels to Custom profile & email volume, 10 object type…

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free. Raised under $10M? Early-stage companies get a full year free through our Startup Program. - Essentia

Get behavioral insights with AI

Customer.io introduced an AI agent that analyzes workspace messaging and behavioral data, enabling custom reports via conversational queries. The feature, available now on Essentials plans and above, …

Pricing updated for Customer: - Essentials: promotion changed — Get 12 months of Customer.io free for early-stage companies (Raised under $10M) - Essentials: allowance changed from 5,000 profiles (peo