Top updates from 2026
August 2026
- Featuredocs.customer.io
Customer.io adds transactional WhatsApp messaging support
Customer.io introduced transactional WhatsApp messaging, requiring pre-approved WhatsApp templates and a dedicated API endpoint. Users must enable WhatsApp in their workspace, create approved template…
- Featuredocs.customer.io
Support in-app messages for multiple mobile apps in the same workspace
Customer.io introduced support for in-app messages across multiple mobile apps within the same workspace, requiring an SDK update. Users must consolidate apps to a single workspace only after most dev…
- Integrationdocs.customer.io
Customer.io launches Slack agent integration for AI workflows
Customer.io introduced a Slack app for its AI agent, allowing team members to interact with the agent directly in Slack threads. The integration respects existing permissions and guardrails, supports …
- Featuredocs.customer.io
Customer.io adds AI-powered recommended send time for emails
Customer.io introduced an AI-driven feature to recommend optimal send times for emails based on audience time zones, requiring AI settings activation. The feature supports both one-time sends and auto…
- Featuredocs.customer.io
Customer.io expands AI features with agent, CLI, MCP, and workflow tools
Customer.io introduced multiple AI-powered features, including an AI agent for workspace tasks, a CLI for AI coding assistants, and MCP integration for tools like Claude and ChatGPT. The platform now …
- Featuredocs.customer.io
Customer.io launches advanced inbox with custom JSON payloads and SDK support
Customer.io introduced an advanced inbox feature allowing developers to build and render their own notification inbox UI using raw JSON payloads fetched via SDK. Unlike standard in-app messages, inbox…
- Featuredocs.customer.io
Release notes
Customer.io introduced over ten new features, including geofencing for location-based messaging, support for multiple SMS providers (Sinch, Infobip, Vonage), reusable knowledge sources for LLM actions…
July 2026
- docs.customer.io
Live notifications: real-time updates without opening your app
Customer.io introduced Live notifications, enabling real-time, continuously updated push notifications for customers without requiring app opens. On iOS, these render as Live Activities on the Lock Sc…
- docs.customer.io
Customer.io launches visual notification inbox with styling and publishing controls
Customer.io introduced a visual notification inbox that allows users to style, position, and publish an inbox for web-based messages. The feature supports one inbox per workspace, with customizable ic…
- Pricingcustomer.io
Customer.io launches Startup Program with 12 months free and 30k profiles
Customer.io introduced a Startup Program offering eligible startups up to 12 months of free access to its customer engagement platform, including up to 30,000 customer profiles. The program targets bu…
- Legaldocs.customer.io
Customer.io updates email open tracking to comply with CNIL and Garante guidelines
Customer.io introduced a consent-based email open tracking system to comply with new regulations in France (CNIL) and Italy (Garante), requiring prior consent for tracking used in marketing or profili…
- Featuredocs.customer.io
Customer.io adds LLM actions for AI-driven campaign workflows
Customer.io introduced LLM actions in beta, enabling users to prompt LLMs within campaign workflows to generate and store data as journey or customer attributes. The feature supports personalization, …
- Featuredocs.customer.io
Customer.io launches cross-campaign Goals with revenue attribution
Customer.io introduced a new Goals feature enabling businesses to track measurable outcomes like paid conversions or onboarding across all campaigns and broadcasts in a single view. Goals support reve…
- Featuredocs.customer.io
Customer.io adds email migration tool to Design Studio
Customer.io introduced a converter tool to migrate emails created in its drag-and-drop editor to Design Studio, preserving original styling and enabling preview before finalizing changes. The tool sup…
June 2026
- Featuredocs.customer.io
Customer.io enables migration of drag-and-drop emails to Design Studio
Customer.io introduced a tool to migrate emails created with its drag-and-drop editor to Design Studio, its newer visual block-based editor. The converter preserves original styling and allows preview…
- Eventcustomer.io
Say More Amsterdam
Customer.io is hosting an invite-only dinner in Amsterdam for marketing leaders from Stockholm-area brands, featuring real-world insights and networking over food and drinks. The event is designed for…
- Eventcustomer.io
Kickoffs & Clicks: World Cup Watch Party for Marketers
Customer.io is organizing an invite-only World Cup watch party in London for marketing leaders and practitioners, featuring interactive football, networking, and real-world marketing insights. The eve…
- Featuredocs.customer.io
No-code notification inbox for your website
Customer.io introduced a no-code notification inbox for websites, allowing users to customize the inbox’s appearance (colors, icons, placement) and send branded messages with images and CTAs without d…
- docs.customer.io
Customer.io launches HubSpot data-in integration for CRM activation
Customer.io introduced a new HubSpot data-in integration enabling automated syncs of HubSpot contacts and companies into Customer.io for messaging workflows. The integration supports Premium and Enter…
- Eventcustomer.io
Listen More: Chicago
Customer.io announced an invite-only marketing event in Chicago featuring real-world insights from local marketing leaders, paired with folk music from Mumford & Sons. The event emphasizes relaxed net…
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