What Twilio Segment shipped in July 2026

WhatsApp Card & Flows Support in Conversations (classic)

Twilio’s Conversations (classic) API now supports WhatsApp Card and Flows templates, enabling direct sending of interactive WhatsApp messages with action buttons or multi-step flows. Previously limite…

Restricted API Keys, Conversations (classic) permissions

Twilio introduced granular, resource-level permissions for Conversations (classic) in Restricted API Keys, allowing scoped access to specific actions like listing conversations or sending messages whi…

US Enhanced Branded Calling is now Generally Available

Twilio announced the general availability of Enhanced Branded Calling in the US, enabling customers to display branded logos, business names, and call reasons during outbound calls to improve trust an…

Twilio adds real-time WhatsApp template event streams

Twilio introduced Event Streams for WhatsApp, enabling real-time notifications when template status or category changes. Developers receive updates via `category_update` or `status_update` events, inc…

Twilio adds new event types for WhatsApp template approvals and Direct Send abuse tracking

Twilio introduced new event types under its Messaging service to track WhatsApp template approval updates and Direct Send abuse status changes. The events support Webhook and Kinesis sinks and include…

What is AI agent orchestration? How it works in 2026

Twilio introduced AI agent orchestration capabilities via Conversation Orchestrator and Agent Connect, enabling coordination of multiple AI agents across channels like Voice, SMS, WhatsApp, and Chat. …

Real-time WhatsApp Template Approval and Category Updates via Event Streams

Twilio Event Streams now supports real-time notifications for WhatsApp message template status and category updates, replacing manual polling with automated event-driven workflows. The new event type …

Twilio updates A2P 10DLC business registration requirements for messaging compliance

Twilio now mandates detailed business information collection for A2P 10DLC registration via Trust Hub, including Primary Profile and TrustProduct creation. Requirements differ for sole proprietors ver…

Twilio updates A2P 10DLC process for Sole Proprietor to Standard Brand transition

Twilio introduced a process for transitioning Sole Proprietor Brands to Standard or Low-Volume Standard Brands in its A2P 10DLC compliance system, requiring creation of new Customer Profiles, Brands, …

Twilio launches Line Status API in Public Beta for global phone number validation

Twilio introduced Line Status, a new API feature in Public Beta, to validate phone number statuses (active, inactive, reachable, unreachable, or unknown) globally. The feature helps improve contact da…

Twilio upgrades Node.js support for Functions: v24 now recommended, v20 EOL

Twilio now recommends Node.js v24 as the Active LTS runtime for its Functions (v2) platform, replacing v22 as the default. Node.js v20 is marked End of Life and unsupported. Users must upgrade to v24 …

Product News

Industry Insights

How I Built an Orbital Hotline with Twilio Voice, ConversationRelay, Python, and OpenAI

Twilio published a tutorial showing how to build an orbital hotline using Twilio Voice, ConversationRelay, FastAPI, WebSockets, and OpenAI. The app routes known intents to live astronomy APIs and uses…

How to Store Twilio Credentials Securely in Replit

Twilio published a tutorial showing developers how to store Twilio API keys and Account SIDs securely in Replit Secrets as environment variables, replacing the legacy Auth Token method. The guide walk…

7 top customer data platforms for AI agents in 2026

A CDP is the best contextual data layer for agentic systems

Twilio Segment asserts that Customer Data Platforms (CDPs) like Segment are the optimal contextual data layer for agentic AI systems, enabling real-time, consented data to power decision-making. The p…

The top 5 apps and software to integrate with your contact center

Twilio Flex now supports deeper integrations with customer data platforms (via Twilio Segment), AI tools (Agent Copilot, Conversation Intelligence, Conversation Relay), messaging apps (WhatsApp, Disco…

How to create a professional email address (+ examples)

Error code 30915 now flags invalid Sole Proprietor classification for both A2P 10DLC and Toll-Free Verification

Twilio updated error code 30915 to flag invalid Sole Proprietor classifications in both A2P 10DLC campaign registration and Toll-Free Verification. The change ensures that registrations incorrectly ma…

Lookup Line Status Public Beta is now available!

Twilio introduced the Lookup Line Status Public Beta on July 14, 2026, enabling users to check the status of mobile numbers (active, inactive, unreachable, reachable, or unknown). This feature aims to…

Validate Phone Numbers in Rust

Twilio published a Rust tutorial showing developers how to validate phone numbers using its Lookup v2 API, avoiding unnecessary charges from invalid numbers. The guide covers basic validation and opti…

How to Bring Your Own Keys for Okta Telephony with Twilio Verify

Twilio Verify now supports Okta’s Bring Your Own Keys (BYOK) telephony requirement for sending SMS OTPs or voice calls during MFA or account recovery. Okta admins can configure Twilio Verify by enteri…

The platform for conversations in the AI era

Twilio named a Leader in the 2026 Gartner® Magic Quadrant™ for CPaaS1

Twilio Named a Leader in Omdia Universe: CEP, 2026

Twilio named a CPaaS Leader in 2025 IDC MarketScape

Intelligent authentication so smooth, users will think they skipped a step

Twilio enhanced its Lookup API with mobile-based identity signals to prevent fraud, including SIM swap detection, SMS pumping risk scoring, and device fingerprinting. The update enables platforms to v…

Fraud prevention

Let good users in. Keep bad actors out with Verify API.

Twilio’s Verify API now integrates Stytch by Twilio Device Fingerprinting to provide device-level risk signals for stepped-up verification, alongside 100% protection from SMS pumping fraud via Fraud G…