- twilio.com
Your customers don't hate AI — they hate you lying about it
Twilio’s research shows an 81% brand claim vs. 22% consumer perception gap in AI agent disclosure, with 75% of consumers unable to correctly identify AI agents in tests. The post argues for clear, upf…
- twilio.com
How to Confirm Phone Number Ownership with Lookup Identity Match
Twilio introduced Lookup Identity Match to confirm phone number ownership by matching user-provided data against authoritative sources like mobile carrier records. The feature now supports the U.S. an…
- twilio.com
Why 78% of customers try to bypass your AI agent
Twilio's research reveals 78% of customers try to bypass AI agents to reach humans, citing lack of transparency (76% want AI disclosure), discomfort with high-stakes tasks, and poor accuracy (80% repo…
- twilio.com
Unlock world-class verification and onboarding
Twilio has acquired Stytch, a leader in verification and fraud prevention infrastructure, to bolster its authentication and onboarding capabilities. The acquisition aims to provide low-friction custom…
- twilio.com
Update to Twilio SendGrid Link Branding: Automatic SSL Certificate Provisioning
Twilio SendGrid introduced automatic SSL certificate provisioning for its link branding feature, eliminating the need for external certificate management. The new toggle provisions and hosts SSL certi…
- twilio.com
Build a Video Chat Application with Python, JavaScript and Twilio Programmable Video
Twilio released a step-by-step guide to building a browser-based video chat application using Python (Flask), JavaScript, and Twilio Programmable Video. The tutorial includes text chat via Twilio Conv…
- twilio.com
Twilio Verify introduces pre-approved templates and PSD2 compliance for OTP messages
Twilio Verify now supports pre-approved templates with customizable message bodies for OTP delivery, alongside its default template. Users can enable PSD2-compliant message formats and add 'Do not sha…
- twilio.com
Top user authentication trends for 2026
Twilio’s blog highlights emerging authentication trends for 2026, including AI-powered fraud detection, identity proofing, digital IDs, and adaptive authentication for AI agents. It emphasizes multi-c…
- twilio.com
The fraud-friction paradox: Why stronger security should feel invisible
Twilio argues the traditional fraud-friction trade-off is obsolete in an AI-driven world, where autonomous agents require continuous, invisible security rather than static passwords or CAPTCHAs. The p…
- twilio.com
[Webinar] Voice AI that connects
Twilio announced a webinar titled 'Voice AI that connects,' focusing on scaling voice AI into production, reducing infrastructure costs, and addressing compliance and latency challenges. The event hig…
- twilio.com
Verify tightens fraud prevention geo permissions for Italy and Argentina
Twilio Verify is changing the default geo permission settings for Italy and Argentina from 'Allow all traffic' to 'Monitor all traffic for fraud' to combat rising SMS Pumping fraud. The update applies…
- twilio.com
Build a Phone Number Intelligence Tool with Twilio Lookup on Replit
Twilio published a tutorial showing developers how to use Replit Agent to build a web app that leverages Twilio Lookup API for phone number validation, carrier detection, and line type identification.…
- Featuretwilio.com
Collect customer data anywhere, activate everywhere
Twilio Segment Connections now supports over 700 integrations, enabling real-time customer data collection and activation across tools without code. New features include Reverse ETL, Functions for cus…
- Launchtwilio.com
Twilio Segment: Interactive Product Demo
Twilio Segment introduced an interactive product demo highlighting its Customer Data Platform (CDP) capabilities, including 700+ integrations, real-time data activation, and unified customer journey t…
- twilio.com
Migrate from Programmable Messaging to Verify
Twilio is pushing customers using Programmable Messaging for OTPs to migrate to its Verify API, which simplifies OTP delivery by eliminating the need to buy phone numbers, generate codes, or store tok…
- twilio.com
How to verify a user's phone number in your Replit app
Twilio published a step-by-step guide showing developers how to add phone verification to Replit-hosted apps using Twilio Verify. The tutorial includes a sample puppy-voting app that gates voting behi…
- twilio.com
Deliver Secure and Reliable OTPs with Twilio Verify and PingOne
PingOne now supports a direct integration with Twilio Verify via its custom server notification provider, enabling customers to improve OTP delivery success and reduce fraud like SMS pumping. The inte…
- Featuretwilio.com
RCS error code for unconfirmed delivery is changing from 30036 to 30046
Twilio is changing the RCS error code for undelivered messages from 30036 to 30046 starting August 10, 2026. The new code 30046 more accurately reflects device-side issues like offline status or lack …
- Featuretwilio.com
Dedicated IPs and IP Management for Twilio Email
Twilio Email introduced dedicated IPs to give users direct control over email deliverability via the Twilio console. New IPs undergo a 41-day warm-up with shared pool overflow protection, and users ca…
- twilio.com
Twilio Voice JS SDK Noise Cancellation Reference Components
Twilio introduced noise cancellation reference components in its Voice JavaScript SDK, offering production-ready implementations for open-source RNNoise and commercially-licensed Krisp. These componen…
- twilio.com
Twilio introduces Static Proxy with fixed IP ranges for webhooks and event streams
Twilio launched Static Proxy, a feature for Security and Enterprise Edition customers that routes webhooks through fixed IP addresses for firewall allowlisting. The service supports Voice, SMS TwiML, …
- twilio.com
Update to SendGrid Domain Authentication: Send to Coworker Action Removed
Twilio SendGrid removed the 'Send to Coworker' action from its Domain Authentication setup flow on August 3, 2026, due to low usage. The change aims to streamline the process by eliminating error-pron…
- twilio.com
What is Aggregate Performance Reporting Format (APRF)?
Twilio’s blog introduces Aggregate Performance Reporting Format (APRF), a proposed email feedback mechanism to provide senders with high-level reports on inbox placement and engagement. Currently in d…
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