Top updates from 2026
October 2026
- Featuretwilio.com
Building a Multi-Channel AI Agent with Twilio Conversations and eve
Twilio Segment introduced a new capability combining Twilio Conversations and Vercel’s eve framework to build AI agents that retain customer context across channels like SMS and WhatsApp. The integrat…
- twilio.com
Unified Customer Communications: Twilio Voice, SMS, and WhatsApp meet Salesforce
Twilio introduced a generally available Salesforce Partner Contact Center Integration that unifies Twilio Voice, SMS, and WhatsApp with Salesforce’s omnichannel widget. The integration leverages Twili…
- Eventtwilio.com
[Webinar] Master automated journeys
Twilio Segment announced a webinar titled 'Master automated journeys,' focusing on how Twilio Voice and AI enabled the Guinness Price Index. The event highlights best practices for building automated …
- Featuretwilio.com
Avoid Sending SMS to Landlines in PHP with Twilio's Lookup v2 API
Twilio Segment (via Twilio) published a PHP tutorial showing how to use the Lookup v2 API to filter out landline numbers before sending SMS, preventing failed deliveries and wasted costs. The guide pr…
- Contenttwilio.com
Peak Season Deliverability: Why Quality Beats Quantity This Holiday Season
Twilio Segment highlights that high email engagement drives faster inbox placement during peak seasons like Black Friday, while poor list quality risks throttling and spam placement. The post recommen…
- Featuretwilio.com
Avoid Sending SMS to Landlines with the Lookup v2 API and Go
Twilio Segment published a Go tutorial showing how to use the Lookup v2 API to filter out landline numbers before sending SMS, preventing failed deliveries and unnecessary charges. The guide provides …
- Contenttwilio.com
How to design an AI agent for resolution instead of rapport
Twilio Segment published guidance prioritizing AI agent design for issue resolution over persona, citing consumer preferences for speed, accuracy, and 24/7 availability. The post highlights Twilio Con…
- twilio.com
My Voice AI Demo Was Hit by a $982 Traffic-Pumping Attack! Here’s What I Learned
A developer’s public voice AI demo using Twilio’s Conversation Relay was exploited to generate 921 unauthorized international calls over four hours, costing $971.50 in Twilio usage. The attack targete…
- Case Studycustomers.twilio.com
How FOX generated 376% more mobile app visitors with personalized content
FOX leveraged Twilio Segment to unify customer data across brands, reducing integration maintenance from 1,200 connections to 680 and cutting deployment time for new tools from two weeks to 15 minutes…
- Case Studycustomers.twilio.com
How AB InBev got 2M businesses buzzing through a next generation B2B platform with Twilio Segment
AB InBev’s BEES B2B e-commerce platform, built on Twilio Segment’s CDP, now serves 2M+ retailers across 12 countries. The platform unifies 3B+ monthly data points to personalize ordering, inventory ma…
- Contenttwilio.com
How to Track Opt-Outs in PHP
Twilio Segment published a PHP tutorial showing developers how to track customer opt-outs (e.g., 'STOP', 'START') using Twilio’s Incoming Message Webhook and Event Streams features. The guide includes…
- Contenttwilio.com
How to Get Started With WebRTC: Intro to Browser APIs
Twilio Segment updated a guide explaining WebRTC's browser APIs for real-time voice/video communication and how to use Twilio Video and Voice JavaScript SDKs. The post highlights WebRTC's cross-browse…
- Contenttwilio.com
How to Create and Send vCards with Go
Twilio Segment published a Go-focused tutorial showing developers how to create vCards and send them via SMS using Twilio’s Programmable Messaging API. The guide includes step-by-step code examples, e…
- Contenttwilio.com
Your customers don't want an AI friend. They want an answer.
Twilio Segment’s research reveals a disconnect between brands training AI to mimic human traits (98% of organizations) and what customers actually want: immediate issue resolution (40%), speed (40%), …
- Featuretwilio.com
Batch Transcription Configuration is now Generally Available!
Twilio Segment’s Batch Transcription Configuration is now generally available, allowing users to tune transcription settings (engine, model, language, destination) without code changes. Configurations…
- Featuretwilio.com
Voice Insights now shows why carriers block your calls
Twilio Segment’s Voice Insights now displays the specific reason why carriers block calls, including the blocking network’s contact details (URL, phone, or email) for redress. Previously, only a gener…
September 2026
- Featuretwilio.com
Conference list endpoint will default to in-progress conferences only on September 30, 2026
Twilio Segment will change the default behavior of its Conference list endpoint on September 30, 2026, to return only in-progress conferences unless explicitly filtered. Currently, the endpoint return…
- Featuretwilio.com
Conference list endpoint rollout extended
Twilio delayed the default behavior change of its Conference list endpoint (GET /2010-04-01/Accounts/{AccountSid}/Conferences.json) to return only in-progress conferences until September 30, 2026. Pre…
- twilio.com
Twilio Video Media SDK for Node.js now in Public Beta
Twilio launched a Public Beta of its Video Media SDK for Node.js, enabling server-side apps to join Video Group Rooms, process decoded audio/video frames locally, and publish frames back as virtual de…
- Technicaltwilio.com
Account Rate Limits on Content API
Twilio Segment is implementing standardized rate limits for its Content API to enhance platform stability, with enforcement at the account level. Read operations are capped at 20–100 RPS, while write …
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